VIP Service

Our VIP service includes confidential, private decoding support. Customers may ask one question related to the energetic information of the crystal they purchased (within 3 months of the purchase date).

Service fee: £9.99

How it works: Submit one key question along with a photo of you wearing the crystal. Our customer service team will provide a PDF decoding report within 3–7 working days.

If a high volume of customers subscribe to this service, we will promptly notify you of any necessary extension to the scheduling timeframe.

Crystal Identification Certificate

Each product includes an English version certificate of authenticity for the primary crystal.

If you require certification for any additional items beyond the main crystal, a fee of £9.99 per item applies. Please contact our customer service team before shipment to confirm the items requiring testing. Once the package has been dispatched, additional testing cannot be added.

If post-shipment identification is required, the customer is responsible for round-trip shipping fees as well as the testing cost.

Bracelet Accessories

Our bracelet accessories are primarily crafted in silver with gold plating. If you prefer alternative metal components, such as 18K gold, you may request a replacement through customer service. Prices for accessory changes will vary depending on style and material.

Please note: The price of the bracelet will not be reduced due to accessory removal or simplification.

Please read all additional purchase notes carefully before placing your order.